Conditions

1. SCOPE OF APPLICATION
These general terms and conditions apply to all business relationships in the version current at the time the contract is concluded

between W flowers (hereinafter: us or us) and their customers (you, you). These apply when the goods or services are ordered

Conditions as accepted. Deviating conditions require a written confirmation from us.

2. CONTRACTUALITY
The presentation of the products in the online shop is not a legally binding application, but only represents a non-binding online catalog. If you only place products in the "shopping cart", this does not count as a binding order. A binding order for the im

You only hand over the products contained in the shopping cart by clicking the "Confirm order" button on the order page. Then send

we will immediately send you a contract confirmation by email, upon receipt of which the contract is concluded. The acceptance takes place under the reservation of the legal admissibility and the availability of the ordered goods or services. Products that cannot be delivered temporarily must

You re-order. The availability display in the online shop serves as information, not as a delivery confirmation, it can be inaccurate in exceptional cases. Price fluctuations for products due to seasonal or natural events are possible. The one at the time is decisive

the price specified in the conclusion of the contract.

3. DELIVERY AND SHIPPING CHARGES
We will deliver the goods ordered by you or the recipient to the address given in the order by the specified delivery date and time slot. In exceptional cases, products may not be available. In this case, or if the products we receive from suppliers do not meet our quality standards, we reserve the right, at our own discretion, to exchange the corresponding products with similar products of equivalent (or greater) value. If such an exchange is not possible, we will fully refund you the purchase price. If you are not at home, we have the permission to simply deposit your delivery in front of your front door or according to your depositing instructions, which you can send to info@wflowers.ch after completing the order.

4. RESERVATION OF TITLE, WITHDRAWAL FROM THE CONTRACT
We reserve title to the goods until they have been paid for in full. If you behave contrary to the contract, in particular if you fail to meet your payment obligation despite a reminder from us, we can withdraw from the contract after setting a reasonable deadline and demand the surrender of the goods that are still in your property. In this case we are authorized to dispose of the goods after we have received them back. We reserve the right not to enter into a contract in the event of a negative credit check.

5. DUE DATE AND PAYMENT
We only accept the payment methods indicated to you during the ordering process. The purchase price and any shipping costs incurred are due upon conclusion of the contract. Unless otherwise agreed, invoices are payable within 30 days. We can request prepayment without giving reasons. The order will then be processed after receipt of payment. Unless otherwise requested by the customer, refunds and deposit credits will be credited to the Tom Flowers credit account. Vouchers are only redeemed under the conditions indicated on the voucher. It is not permitted to sell vouchers or voucher codes without our prior written consent. When paying by means of a voucher, any remaining credit will be credited to the customer account and automatically offset against the next order. The accumulation of promotions, vouchers and discount codes is not possible.

6. WARRANTY AND LIABILITY
If the delivered goods are defective at the time of the transfer of risk, e.g. manufacturer error, or if a wrong delivery has occurred,

so we will arrange for a replacement delivery if possible. If the replacement delivery fails, you can cancel the

Request purchase. Our liability for our own fault as well as that of our employees, legal representatives and vicarious agents

limited to intent. In the rarest cases in which a product cannot be delivered, we allow ourselves for

You buy a similar product so that you receive a complete order.

7. ADDRESSES
Provider and contractual partner of the offers of this website:
W flowers, Tobelhofstrasse 348, 8044 Zurich

8. PRIVACY POLICY
We use the data you provide to fulfill and process your order. Your data will be passed on to

Shipping companies commissioned with the delivery, insofar as this is necessary for the delivery of the goods. To process payments, we pass on your payment details to our bank. Your data will not be passed on to other third parties or used for advertising purposes.

Once the contract has been fully processed and the purchase price has been paid in full, your data will be blocked for further use

and deleted after the statutory retention periods have expired. We use technical and organizational measures to secure our website and other systems against loss, destruction, access, modification or dissemination of your data by unauthorized persons.

Despite regular controls, complete protection against all dangers is not possible. According to the federal law on

Data protection (DSG) you have a right to free information about your stored data (Art. 8 DSG) as well as a right to

Correction (Art. 5 Para. 2 DSG). Requests for information can also be sent to the responsible office in electronic form.
You can visit our site without providing any personal information. We only save access data without personal reference

such as the name of your Internet service provider, the page from which you are visiting us or the name of the requested file.

We will evaluate this data exclusively to improve our offer and do not allow any conclusions to be drawn about your person. Personal data is only collected if you give it to us when you order goods, when you open a customer account or when you

Communicate your registration for our newsletter voluntarily. We use the data you have provided without your separate consent exclusively to fulfill and process your order. With full execution of the contract and full payment of the purchase price

Your data will be blocked for further use and deleted after the statutory retention periods have expired, unless you have

have expressly consented to the further use of your data. When you register for the newsletter, your email address will be used for our own advertising purposes until you unsubscribe from the newsletter. The deregistration is possible at any time. According to the federal law on

Data protection (DSG) you have a right to free information about your stored data (Art. 8 DSG) as well as a right to

B Erich actuation (Art. 5 Abs. 2 DSG). In addition, you can request that your data be deleted if it is no longer required to process the contract and that your data be blocked. Requests for information and blocking or deletion

requests can also be sent to the responsible office in electronic form. You can revoke any consent you may have given to remind you of incomplete orders at any time with effect for the future.

Email advertising
If you register for our newsletter, we will use the data you have provided to send you the newsletter.

You can revoke this consent at any time with effect for the future by unsubscribing from the newsletter. Storage of customer data You can revoke any consent you may have given to the storage of your customer data at any time with effect for the future.

Cookies. We use cookies on various pages to make visiting our website more attractive and to enable the use of certain functions. These are small text files that are placed on your computer. Most of the cookies we use are deleted from your hard drive at the end of the browser session (so-called session cookies). Other cookies remain on your computer and enable us to recognize you on your next visit (so-called permanent cookies).

Our partner companies are not permitted to use cookies to obtain or process personal data via our website.

You can prevent the storage of cookies in your browser by restricting or deactivating the storage and reading of cookies via the menu bar "Tools> Internet Options> Data Protection" (Internet Explorer) or "Settings> Data Protection" (Firefox).

Please note that you cannot use certain functions of our website without cookies. Disclosure of personal data to

Third parties Your data will be disclosed to our delivery company, insofar as this is necessary for the delivery of the goods. To process

We pass on your payment details to our house bank after payment. They only process your data to the extent that we ourselves

edit. In addition, your personal data will not be disclosed to third parties.

Web analysis with Google Analytics
This website uses Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable your use of the website to be analyzed.

The information generated by the cookie about your use of this website is usually sent to a Google server

transferred to the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be used by Google within member states of the European Union or in other contracting states of the Agreement on the European

Economic area previously shortened. The full IP address will only be sent to a Google server in the USA and there in exceptional cases

shortened. On behalf of the operator of this website, Google will use this information to evaluate your use of the website

Compiling reports on website activity and other related website and internet usage

To provide services to the website operator. The transmitted from your browser as part of Google Analytics

The IP address is not merged with other Google data. You can prevent the storage of cookies by a corresponding

Prevent setting your browser software; however, we would like to point out that in this case you may not be able to use all of the

Functions of this website can be used to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google

download and install the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de

Facebook social plugins
Our website uses so-called social plugins ("plugins") from the social network Facebook, which is operated by Facebook Inc.,

1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins are marked with a Facebook logo or the addition “Social plug-in from Facebook” or “Facebook social plugin”. You can find an overview of the Facebook plugins and their appearance here: https://developers.facebook.com/docs/plugins If you call up a page on our website that contains such a plugin,

your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted directly from Facebook to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are not currently logged into Facebook. This information (including your IP address) is sent directly from your browser to a Facebook server in the USA and stored there. If you are logged into Facebook, Facebook can immediately assign your visit to our website to your Facebook profile. If you interact with the plugins, for example press the "Like" button or leave a comment, this information is also transmitted directly to a Facebook server and stored there. The information will also be published on your Facebook profile and shown to your Facebook friends. The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your related rights and setting options to protect your privacy can be found in Facebook's data protection information: http://www.facebook.com/policy.php If you do not want to You must log out of Facebook before visiting our website so that Facebook can directly assign the data collected via our website to your Facebook profile. You can also completely prevent the loading of the Facebook plugins with add-ons for your browser, for example with the “Facebook Blocker” (http://webgraph.com/resources/facebookblocker/).

Twitter plugins (e.g. "Twitter" button)
Our website uses so-called social plugins (“plugins”) from the microblogging service Twitter operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA (“Twitter”). The plugins are marked with a Twitter logo, for example in the form of a blue “Twitter bird”. You can find an overview of the Twitter plugins and their appearance here: https://twitter.com/about/resources/buttons If you call up a page on our website that contains such a plugin, your browser provides a direct connection

the Twitter servers. The content of the plugin is transmitted directly from Twitter to your browser and integrated into the page. Through the integration, Twitter receives the information that your browser has accessed the corresponding page of our website, even if you do not have a profile

own on Twitter or are not currently logged into Twitter. This information (including your IP address) is sent directly from your browser to a Twitter server in the USA and stored there. If you are logged in to Twitter, Twitter can immediately assign your visit to our website to your Twitter account. If you interact with the plugins, for example by pressing the “Tweet” button, the corresponding information is also transmitted directly to a Twitter server and stored there. The information is also published on your Twitter account and shown to your contacts there. The purpose and scope of the data collection and the further processing and use of the data by Twitter as well as your related rights and setting options to protect your privacy can be found in Twitter's data protection information: https://twitter.com/privacy If you do not want Twitter to use the directly assigns data collected via our website to your Twitter account, you must log out of Twitter before visiting our website. You can also completely prevent the Twitter plugins from loading with add-ons for your browser, e.g. B. with the script blocker "NoScript" (http://noscript.net/).

9. CUSTOMER REVIEWS
If you write a customer review for the products we offer, grant us an exclusive and unrestricted license

for their further use. We reserve the right not to give a customer review or only for a limited period of time,

to display or to omit abbreviated or changed. Customer ratings only reflect the opinion of the customer

and do not necessarily agree with our view.

10. RIGHT OF WITHDRAWAL
10.1 For non-perishable products: Consumers have the right to revoke the contract declaration within 14 days of receipt of the goods. The revocation must be sent in writing by email to info@tomflowers.ch. For compliance with the deadline, the time is

Sending of the revocation is decisive. A justification for the revocation is not necessary.
10.2 The exercise of the right of withdrawal leads to the conversion of the purchase contract into a reverse transaction, according to which the services received under the purchase contract must be reimbursed. The customer must return the received goods with the original packaging

Return to W flowers 14 days after the declaration of cancellation. The customer bears the costs for the return. To meet the deadline

the time of dispatch of the goods is decisive. The return must be sent to: W flowers, Tobelhofstrasse 348, 8044 Zurich
10.3 After receipt of the goods, the purchase price will be refunded to the customer immediately. We reserve the right to deduct the purchase price to be reimbursed for possible damage or excessive wear and tear of the goods. No deduction will be made if the loss in value is due to handling of the goods necessary to determine the type, quality and functionality of the goods. The online shop can refuse the repayment until it has received the goods back or until the consumer has provided evidence that he has sent the goods back,

whichever is the earlier.
10.4 The right of withdrawal is excluded for perishable products (especially cut flowers). Our flowers are often delivered in the closed or only partially opened bloom stage. This increases the lifespan of the flowers once they are received. We try to pack the flowers as carefully as possible to ensure their beauty and freshness at the time when the chauffeur picks them up from us.

It can happen (even in the event of force majeure) that the flowers are damaged during the delivery process. If you receive flowers that are damaged or no longer look fresh, please contact info@wflowers.ch with your request.
If, in our sole discretion, the flowers do not meet our high quality standards, we will replace the flowers or give you a refund as soon as possible. Please note that you must send us a photo of the no longer fresh or damaged flowers to info@wflowers.ch within 24 hours of receiving the flowers in order for an exchange or a refund to be considered.

10.5 You can cancel orders up to 36 hours before the corresponding delivery date. In this case we will refund you the amount. If the cancellation is not made on time, we reserve the right to make a partial refund, as we have already started preparing the order. Orders can be canceled via email to info@wflowers.ch.
10.6 You can change orders up to 36 hours before the corresponding delivery date. Change requests can be sent via email to info@wflowers.ch.

11. FINAL PROVISIONS
The provisions of the Swiss Code of Obligations apply. Zurich is the exclusive place of jurisdiction for all disputes arising from a contract with W flowers. We reserve the right to change these general terms and conditions at any time. The respectively binding version of the terms and conditions is available at www.wflowers.ch.